PRIVACY POLICY

racesignup is a service provided by racesignup Ltd, a UK based provider of software and ecommerce services, a private limited company registered in England & Wales (04381524). Our registered office is 23 Winchester Road, Romsey, Hants SO51 8AB. For general enquiries, please contact admin@racesignup.co.uk or telephone 07748 984 748.

This privacy policy explains how we process your personal information.

This privacy statement only covers the racesignup service, information processed on racesignup.co.uk and results information published on race-results.info.

When you enter an event

The information we collect from you

When you register for a place in an event listed on racesignup.co.uk we will process information about you. The lawful basis for collecting this information is performance of a contract with you or necessary for our legitimate interests to ensure your safety and the safety of others or to protect our rights or to ensure the proper operation of our website and our business or to prevent and detect fraudulent activity security incidences and criminal activities.

We collect the following information:

  • Name
  • Email address

In addition we may collect other data on behalf of individual organisers that are deemed necessary to meet the entry requirements of their particular event such as:

  • Date or year of birth or age
  • Gender
  • Contact information including your address with postcode and phone numbers
  • Membership of a sports club and the club’s name
  • Your affiliation number for your sport's National Governing Body
  • Information related to your health or personal needs that you wish the organiser of the event to be aware of
  • Emergency contact details
  • Details of a responsible adult where the entry being purchased is for a child

All of your payment card details are held separately by our payment service provider Stripe, Inc. and neither racesignup Ltd, the event organisers nor clubs have access to this data.

How we use the information we collect from you

We will share your information securely with the Event Organiser of the specific event that you have entered solely for the purpose of managing your entry in their event.

We will securely store your personal information including your email address and contact telephone number for the purpose of keeping you informed about the event you have entered.

These contact details may be used to send you information about your entry to your chosen event

Your name and club will be published in an entry list as part of the event information posted on the site. The publishing of this information stops on the day following the event.


When event results are published

During and after an event the Event Organiser may publish the results on racesignup.co.uk and/or race-results.info.

The lawful basis for presenting this information is necessary for our legitimate interests to ensure the proper operation of our website and our business.

The results lists will include your name, bib number, position and finishing time and depending on the particular event may include age/gender category, club and other applicable information.

Any request for removing published results information needs to be made in the first instance to the Event Organiser.

If requested by the Event Organiser we may provide results information to them and to other applicable organisations such as National Governing Bodies.


For Event Organisers

The information we collect from you

When you set up an account with us to list an event, we process information about you. The lawful basis for collecting this information is performance of a contract with you or necessary for our legitimate interests to ensure your safety and the safety of others or to protect our rights or to ensure the proper operation of our website and our business or to prevent and detect fraudulent activity security incidences and criminal activities.

We collect the following information:

  • Name
  • Contact information (address with post code, telephone number and email address)
  • Bank account details necessary for the transfer of event receipts

We use this information in order to manage your account and provide the agreed service covered under the Event Organiser terms and conditions.


Marketing

Subject to your consent we may from time to time use your contact details to send you information about other races we think may be of interest to you and/or information about other services and goods provided by racesignup Ltd. You may withdraw this consent at any time by unsubscribing from future communications.

We will never share, sell, or rent individual personal information with anyone else without your advance permission or unless ordered by a court of law.


Payment Processing

We use Stripe, Inc. to process card payments. You can access their privacy statement and terms and conditions here and also linked from the payments page during the checkout process.


Cookie Policy

Cookies are small text files that are placed on your computer by websites that you visit.

racesignup may place a cookie in the browser files of your computer. This cookie does not collect information that personally identifies you as an individual (other than your Internet protocol address), but merely allows us to recognize your repeated visits to racesignup.co.uk. Cookies are also used to remember your session and keep you logged into your account. If you want to disable cookies, there is a simple procedure in most Internet browsers that allows you to turn off or delete cookies, but please remember that cookies may be required to allow you to use certain features of racesignup.co.uk. More information can be found in our Cookie Policy.


Review

This policy is reviewed periodically and we reserve the right to amend it accordingly. You are expected to read this page and to be aware of any changes.

Date of last review: 2 June 2020