FAQ

The event organiser will be able to answer any questions you have about their event or your entry. You can find their email address on the event information page or on your entry details. If you have received an email confirming your entry, replying to the email will reach the event organiser.

In most cases these questions can be answered by the event organiser but please do contact us if you need to. Send an email to admin@racesignup.co.uk. Don't forget to let us know the name and date of the event you have entered.

Yes. Click on Your Account in the menu above. That will display details of the profiles that you have created. Click on the pencil icon next to your name. Edit your email address and save. Please note that if the new email address that you give has a Racesignup login you will not be able to save the change.

If you are being asked to validate a payment then that request is not coming from Racesignup. It's likely that you have saved your payment details using Link (see below). To manage your information on the Link system please login at link.co.

Link is a one-click checkout built by Stripe. Racesignup uses Stripe to process your card payments. When you make a payment you can choose to save your payment details to Link for a faster checkout across hundreds of Stripe businesses. To learn more about Link please visit the Link support page.

When you complete an entry form on behalf of someone else, the system creates a profile for them in your Racesignup account. This makes it easier for you when you come to enter that person in another event.

If you no longer want to have this profile in your account you can delete it. Go to Your Account and log in. You will see a list of the profiles you have saved. Tap on the pencil icon next to the name you want to remove. The edit profile page is displayed. Tap on the Delete button and confirm.

If the race organiser allows transfers you can do this yourself.

Go to the event page and login (by tapping Manage Entry or Enter Now)
Scroll down to the "Your Entries" panel where you will see an orange Transfer button against your name. Tap that Transfer button.
Provide the email address of the person who is taking your place.
They will get an email with instructions on how to take up their place. You will get a copy of that email.

Click on Your Account in the menu above. On the login screen click on the link "Forgotten password?" In the pop-up that appears, enter the email address you use to login and click "Send Request". You will receive an email with a button to click. Click on that button and follow the instructions.