This service is provided by Racesignup Ltd, a UK based provider of software and ecommerce services, a private limited company registered in England & Wales (04381524). Our registered office is 60 Chiltern Drive, New Milton, BH25 7LD. For general enquiries, please contact [email protected] or telephone 01794 461005. All references to Racesignup, we, our, us in these terms refer and apply to Racesignup Ltd.
The Event Organiser shall:
The Event Organiser shall promptly notify us if the Event is cancelled or does not take place for any reason.
We will not authorise a refund, transfer or deferral without the express permission of the Event Organiser. We reserve the right to charge a fee to cover administrative costs where a refund, transfer or deferral is authorised by the Event Organiser.
Where all or part of the Event Fee is held by us at the time of the Event being cancelled, we will work with the Event Organiser to determine the most efficient means to reimburse participants. Where none of the Event Fee is held by us at the time of the Event being cancelled, the Event Organiser must pay the total sum due to us to reimburse participants prior to any refunds being processed by us. We reserve the right to refuse to process any refunds on behalf of the Event Organiser.
The Event Organiser shall indemnify us from and against all of our losses, damages, costs and expenses that arise because of or in connection with any claim for a refund of the Event Fee made against us by a participant where the Event is cancelled and the Event Organiser does not pay the total sum due to us in order to reimburse participants. We shall be entitled to recover all sums on demand as a debt.
Details of our charges are set out on racesignup.co.uk.
We shall collect and retain all Entrant Payments on behalf of the Event Organiser.
Card payment processing is carried out by Stripe, Inc. Payments take up to ten working days to clear.
Payment of all entry fee income less the processing fee and any charges or refunds are paid to the Event Organiser within ten working days after the event has taken place.
For events where the entries are open for more than one month and where the event income is more than £1,000, we will make weekly interim payments of cleared net income less a retention of 5% of gross income. Interim payments will be made when the amount to be paid is greater than £1,000.
Payment will be made to the Event Organiser's nominated bank account and will be supported by a statement setting out the fees collected, refunds made and the processing charges.
Nothing in these terms and conditions shall limit or exclude our liability for:
Subject to those limits:
While we will do our best to ensure the service runs without error we do not guarantee continuous, uninterrupted or secure access to the service or any specific results from use of the service.
This policy is reviewed periodically and we reserve the right to amend it accordingly. You are expected to read this page and to be aware of any changes.
Date of last review: 10 December 2021